What Should a Manufacturer Say in Email Marketing?
(A Lot More Than You Think)
Stop Sending Boring Email Newsletters Nobody Reads
Let’s get brutally honest about your email marketing: if you’re like most manufacturers, you’re either blasting out quarterly product catalogs that nobody opens, or you’re doing nothing at all because “we don’t know what to say.”
Both approaches are leaving serious money on the table.
The $108,000 Email Experiment That Changed Everything
A manufacturing client once told me they “tried email marketing” but it “didn’t work for their industry.” When I asked what they sent, they showed me a sad, generic newsletter filled with company updates and product specs that looked like it was designed in 2003.
No wonder it failed.
We completely scrapped their approach and created a simple series of problem-solving emails focused on their customers’ biggest pain points. Within 90 days, they had generated $108,000 in new business from prospects who had been sitting cold in their database for years.
The emails didn’t even promote their products directly. They just solved real problems.
“We Don’t Know What to Say” Is a Pathetic Excuse
Most manufacturers hide behind this excuse because they’re thinking about email all wrong. They believe email marketing means either:
- Spammy product promotions
- Boring company newsletters nobody cares about
Neither of these approaches works anymore. Your prospects’ inboxes are war zones of attention-grabbing messages. If you’re not providing genuine value, you’re getting deleted faster than a Nigerian prince scam.
The good news? Your competitors are making the exact same mistake. This is your chance to own the conversation while they’re still debating whether email “works” for industrial companies.
What Your Industrial Prospects ACTUALLY Want in Their Inbox
When I transformed my own service business from struggling to profitable, I discovered that email marketing wasn’t about frequency or fancy designs. It was about answering this one question:
“Will this help me do my job better, faster, or with fewer headaches?”
If your emails consistently answer “yes” to that question, people will keep opening them. Here’s what actually works:
1. Solutions to Real Problems They Face Daily
BORING: “Introducing our new line of industrial containers” VALUABLE: “Why your IBC totes are failing prematurely (and how to extend their life by 40%)”
One client saw their open rates jump from 12% to 37% just by changing their subject lines from product announcements to problem-solving headlines.
2. Practical Tools That Make Their Job Easier
BORING: “Check out our quality control process” VALUABLE: “Free download: The 12-point pre-shipment inspection checklist that eliminated our rejection rate”
A client created a simple Excel calculator that helped prospects determine their optimal reorder quantities. It generated more leads than the previous year of product announcements combined.
3. Behind-the-Scenes Insights They Can’t Get Elsewhere
BORING: “Our facility is ISO certified” VALUABLE: “WATCH: How we test every component to 3x normal stress loads before shipping (2-minute video)”
Video walkthroughs of your process, especially showing things prospects wouldn’t normally see, build trust and create a connection that spec sheets never will.
4. Industry Trends That Affect Their Business
BORING: “Company newsletter: April edition” VALUABLE: “3 supply chain disruptions coming in Q3 (and how to prepare now)”
Positioning yourself as an informed advisor—not just a vendor—changes the entire relationship with prospects.
5. Mistakes They’re Making (And How to Fix Them)
BORING: “Need a quote? Contact us today!” VALUABLE: “The 5 critical measurements missing from 80% of the RFQs we receive (and why they cause delays)”
One client created an email about the most common errors in customer drawings. It became their most forwarded email ever, reaching decision-makers they had been trying to connect with for years.
The No-BS Email Framework for Manufacturers Who Hate Marketing
Forget about fancy automation sequences and complex nurture paths for now. Start with this dead-simple approach that actually works:
Step 1: Send Emails People Actually Want to Read
- Write like a normal human being, not a corporate robot
- One topic per email—don’t try to cram everything in
- Keep it scannable with short paragraphs and bullet points
- Include one clear call-to-action (even if it’s just “reply with questions”)
Step 2: Follow a Simple Content Mix
Alternate between these three types of emails:
- Helpful Educational Content (70% of emails) Pure value with no sales pitch. Teach them something useful. Example: “The $43,000 mistake most plants make when scheduling maintenance”
- Case Studies and Results (20% of emails) Show real problems you solved for real customers with specific numbers. Example: “How we cut this manufacturer’s downtime by 37% in 6 weeks”
- Direct Offers (10% of emails) Occasionally make a straightforward offer when it makes sense. Example: “Need emergency parts this week? We’ve got excess inventory ready to ship”
Step 3: Start Simple and Scale Up
- Month 1: Send just ONE email
- Month 2-3: Send ONE email every 2-3 weeks
- Month 4+: Work up to weekly if you have enough content
One manufacturing client started with a single monthly email. Within six months, they had built enough content and confidence to send weekly, resulting in a 27% increase in quote requests.
The 21-Day Email Marketing Jumpstart
Ready to stop wasting your email list? Here’s your exact plan:
Days a1-7: Find Your Value Topics
- Interview 3 customers about their biggest challenges
- Ask your sales team the top 5 questions they hear from prospects
- Review the last 10 support requests for common issues
Days 8-14: Create Your First Three Emails
- Email #1: Educational content addressing a top problem
- Email #2: Case study showing specific results
- Email #3: A helpful resource they can download
Days 15-21: Set Up and Send
- Choose a simple email platform (MailChimp, Constant Contact, etc.)
- Import your existing contacts
- Set a consistent sending schedule
- Send your first value-focused email
The Bottom Line: Your Prospects Are Still Using Email
Your industrial buyers haven’t abandoned email. They’ve just developed an excellent BS filter.
They’re ignoring messages that waste their time. But they’re absolutely reading emails that help them solve problems, avoid mistakes, and do their jobs better.
Start showing up consistently with content that actually matters to them, and you’ll stand out in an inbox full of vendors still sending “Spring Newsletter: Company Updates” garbage.
Need help turning your sad, neglected email list into a consistent source of qualified leads? I’ve helped dozens of manufacturers develop email strategies that their prospects actually look forward to receiving. Drop me a comment or email to learn how we can transform your approach.